FAQs
Shipping
Do you charge for shipping?
No, we offer free shipping and free returns on all orders within the United States.
How long does shipping take?
Delivery usually takes 3 business days, but it may take up to 5 business days, depending on your location.
How can I track my order?
Once your order is dispatched, you will receive an email with tracking details. You can also monitor the status of your package by visiting the "Track Your Order" section in our website menu. Simply enter your order details to access real-time updates on your shipment.
What happens if my package is lost or delivered to the wrong address?
If your tracking information shows the package as delivered but you haven't received it:
- Double-check the delivery location.
- Look for any delivery notes from the shipping carrier.
- Contact the carrier directly with your tracking number for further assistance.
- If you still can’t locate your package, please reach out to us at support@vellorbrand.com.
Can I cancel or change my order after placing it?
Due to our quick processing times, cancellations or changes to orders are not possible once placed. Please double-check your details before finalizing your purchase.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of receiving your order. To be eligible, items must be:
- Unworn and in pristine condition.
- Returned with all original tags attached.
How do I initiate a return?
- Email us at support@vellorbrand.com within 14 days of receiving your order.
- Include your order number and details about the item(s) you wish to return.
- Follow the return instructions provided by our team.
How long does it take to process a return?
Once your return is received at our warehouse, we process it within 10 business days. You will be notified once your refund has been issued. Please allow up to 3 additional days for the refund to appear in your account.
Products & Sizing
How do I find the right size?
We recommend checking our Size Guide, available on every product page to help you find the perfect fit.
If you need more information or have any questions, please don't hesitate to email us at support@vellorbrand.com.